What are your payment terms?

To secure your rentals, we require a $100 or 30% non-refundable retainer. Final payments must be paid 5 days before the event date.
The following forms of payment are accepted:- Zelle: moc.liamg%40anitivelsirk ,- Cash, Venmo or check to EventRentals.Co

What about changes and cancellations?

To ensure availability and adequate turn-around time, any changes to rental items or additional services requested must be booked at least 60 days before the event. Due to the nature of our business, cancellations affect us significantly; therefore, we do not make any exceptions to our cancellation policy. 
Quantity Reductions/Changes
Quantities can be reduced by no less them 8 days prior the event.

What is your damaged and/or missing items policy?

We get it, accidents happen! In the event of damaged or misplaced items, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file or deducted from the security deposit. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refunds will be offered after one week as we will be purchasing a replacement right away. Any items considered un-rentable by EventrentalsCo standards will be charged at full replacement value. 
The customer is responsible for the goods from the time of pick-up/delivery until the items are returned/picked up by our team. Be sure that all items are secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink, and/or hard-to-remove stains on linens and fabrics. Replacement fees differ by each item damaged or missing

Do I need to return rented items clean?

TABLECLOTHS, RUNNERS & NAPKINS: After the event, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in clear plastic bags. Please do not rehang dirty linens, however, we do ask for the hangers sent with your order to be returned. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken to be trash. We are happy to supply linen bags for all orders.
TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subjected to additional cleaning fees. 

What if I didn't use the product? 

Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

What if I am not handling the products?

Responsibility for rented items remains with the client that signs our rental contract, from the time of delivery until the time of pickup/return. Please be certain that our rentals are secured when not in use and protected from the weather elements. Charges will be assessed for missing, broken or damaged items, as well as linens that are lost, torn, burned, or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security at the time of booking for any potential damage or loss.
! We highly recommend having a conversation with your venue, planner/ coordinator, and caterer to ensure that they understand our product handling policy !

How do you calculate replacement fees?

Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.